Retail Sails Training


Stores  Sales  Staff  Training

The acquisition of knowledge and skills through theory & interactive educational practices that contribute to the effective sales and customer experience to maximize performance.

The ingredients:

  1. Customization
    • Business capture meeting to specialize the content of the workshop
  2. Commercial Planning & Business Administration.
  3. Customer Service Excellence
  4. Customers Analysis.
  5. Customer experience
  6. Retail processes


Contact for sale

  • The Customer Service Structure
  • Customer Knowledge
  • The framework and the boundaries
  • The Added Value
  • Internal & external customer
  • Situation handling
  • Customer Loyalty
  • Customer Experience


Self-Motivation – Efficiency – Supplementary Sale

  • Behaviors and procedures
  • Time management
  • Work under pressure & stress management
  • Creating Loyalty
  • Personal commitment
  • Self-motivation
  • Additional Sale (Cross Selling)
  • Increase ticket value (Up Selling)
  • Target focus


Participants: Stores Staff.

At the end of the program participants will be able to:

  • Understand how to maintain the competitive advantage.
  • Understand how the service provided can exceed the customer’s expectations
  • Explore the real needs of the customer by adding value building a personalized service
  • Increase customer loyalty


The implementation of the program will be preceded by a needs analysis & adaptation to the needs and particularities of the company.



Stamatis Salonikis


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Need analytic planning, excellent business processes and reliable measurements