Retail Store Management

Retail Store Management 

The acquisition of knowledge and skills through theory & interactive educational practices that contribute to the effective management of the Retail Store to maximize performance.

The ingredients:

1. Customization
   1. Business capture meeting to specialize the content of the workshop
2. Commercial Planning & Business Administration.
3. Customer Service Excellence
4. Customers Analysis.
5. Customer experience
6. Retail processes

Retail Store Management

• The Retail Value Chain
• Trade Marketing
• Customer Management
• Importance of Managing Product Categories
• Profit and Loss Account (P&L)
• Store Functions / Staff Responsibilities
• Crisis Management
• Continuous improvement

Team Building & management

• Team building
• Team evolution – Successful team
• Internal communication
• Behaviors and procedures
• Leadership behaviors – standards
• Objective setting&Assessment
• Motivation & Rewarding

Participants: Store Managers.

At the end of the program participants will be able to:

• Understand how companies shape and maintain their competitive advantage.
• Understand how the service provided can exceed the customer’s expectations
• Formulate the best product mix for the store.
• Explore the real needs of the customer by adding value to building a personalized service
• Demonstrate the necessary managerial ability by building a fully committed and efficient team of employees

The implementation of the program will be preceded by a needs analysis & adaptation to the needs and particularities of the company.

Contact:

Stamatis Salonikis

salos@planwork.gr